TERMS FOR NANNIES & BABYSITTERS | Rockmybaby

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TERMS FOR NANNIES & BABYSITTERS

The below information is a legal binding document for you (RMB team player) and RMB agency. Accepting any placement is also instant acceptance of the terms and conditions listed.

Minimum Standards:

You have the extremely important job of caring for our clients children. You are therefore expected to be reliable, courteous, and enthusiastic and to use your initiative at all times.

On accruing a placement it is vitally important for you (as the babysitter) to call the RMB client 24 hours after confirmation has been made, also 24 hrs before the requested time/date of you job. This call is to introduce yourself, confirm again start/finish times, babysitting address/directions and ask of any special requirements, also you may like to confirm the total cost payable to you so there is no discrepancies at the end of your placement.

You are to never turn up to a babysitting placement under the influence of drugs or alcohol.

On absolutely NO occasion are you permitted to have any friends, family or partners on the job with you. If this does happen, then immediately you will cease to be part of the RMB team

You are the primary caregiver of RMB client's children, under NO circumstances are you to leave the children alone. It is your responsibility to keep their environment safe and happy.

You must always take into consideration that this is not your house/hotel room. You must always respect RMB client's privacy and leave their environment as you found it. The client's private telephone is not to be used except under emergency situations.

Guidelines for your own safety:

On arrival at your placement, you must be clear and comfortable of what the client requests. It is your responsibility to feel safe and comfortable in your new environment. Safety of our sitters is of high importance to us and we want you the sitter, to feel safe and secure at all times.

Let a friend or relative know exactly where you are and what you are doing, what time you are expected back. Make sure your friend or relative has a copy of contact details, address, name of the clients and phone number if any.

Keep a charged cell phone with you.

Use the job summary form for your own protection. Ensure this form is completed and signed at the beginning of your job placement as it sets out clearly each parties expectations.

If under any circumstances you may feel threatened or unsafe, then you should leave straight away, as long as you are not leaving children alone. Please contact us immediately.

RMB acts as an agency, not your employer. Therefore RMB does not pay your PAYE tax to the Inland Revenue Department. This is your responsibility and we strongly advise you do this to avoid any tax repercussions. You can visit the site www.ird.govt.nz

As a RMB sitter you are on NO occasion to make private bookings with RMB clients. Should this be discovered fees will apply to both you and the RMB client and you will NO longer be part of the RMB team!

As your Nanny and Babysitter agency, not your employer RMB does not accept any responsibility for accident, injury, illness, loss or damage sustained by you, RMB clients or any other persons. On acceptance of the babysitter placement you agree to the condition that RMB is excluded from liability should any mishap occur.

Payment of your job is due at the end of your placement. This is paid by the RMB client in cash and must include any applicable fuel charges. RMB is not liable for any payment disputes between an RMB client and you.

If you are required to cancel an RMB job placement, you must advise us no later than 72 hours before the job is due, this gives RMB time to find a replacement sitter. If your cancellation is done within 24 hours of the job commencement time you are required to call both RMB and the client directly. This call to the client is out of courtesy. RMB charge a $20.00 cancellation fee this can be done by credit card or direct debit. No further referrals will be made until this amount is paid.

If you confirmed a babysitting placement, then you are responsible to up hold your commitment, to the client and to RMB, this is important for the reputation of the service provided by RMB and the rest of the RMB team.

Feedback:

You will be asked to provide constructive feedback and comments on the jobs you complete and the clients.

The feedback sought is your opinion on matters that are relevant to each specific job and client and is not malicious or defamatory comments. Remember the client is entitled to see what is being said about them.

RMB regards legitimate feedback subjects include (but are not limited to):

• The reliability of the client; did the client accurately describe the job (e.g. number of children and hours etc) - did they return home on time?
• Did the client pay the agreed amount and on time?
• Were the premises suitable (i.e. was there any problem with an unfenced pool for example)?
• Did you feel unsafe for any reason?

Please contact RMB directly and without delay if you have any safety concerns about the job or the client; remember your safety is paramount.

The feedback is intended to provide your opinion about the client and their premises to fellow sitters and RMB presuming the client may use RMB again. RMB encourages positive feedback where appropriate as well as negative if you feel it is necessary. Remember all feedback you provide is your opinion only and not that of RMB.

Thank you for joining our RMB team. Without you and the many other people in our team this service will not be offered to families of New Zealand. We hope you enjoy being part of the RMB team and we will endeavor to provide you with many nanny/babysitting opportunities and some good money to be made in your spare time.

Please do not hesitate to contact us if you have any queries.

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