RMB users are required to tick a box agreeing to our Terms & Conditions when they register. On our families section there is also a link to the Terms & Conditions, there are also links to the Terms & Conditions throughout the Frequently Asked Questions page to ensure customers can find these easily.
If you have any questions or require further clarification regarding our Terms & Conditions, please contact your area office
1.1 The below Terms & Conditions are a legal binding agreement between you as the client and RMB as the agency. This is for Rockmybaby Group.
1.2 Completion of the following – registering on RMB website, completion of the Babysitter Request Form, Contract of Service Form (this form is completed on arrival of babysitter) or the Nanny Request form - is instant acceptance of the agency Terms & Conditions.
1.3 The word “RMB” refers to Rockmybaby Nanny & Babysitting Agency (Agency) and franchised areas.
1.4 The word “Client” refers to the person/family using RMB services.
1.5 The word "Candidates" refers to any person that RMB introduces to the client.
1.6 The Terms & Conditions are the terms of which RMB offers the client access to the services and use of the RMB website and agency. By registering with RMB the client agrees to abide by these Terms & Conditions. If the client does not agree to abide by these Terms & Conditions, then the client must refrain from using the RMB website.
1.7 Posting false, incomplete, inaccurate or illegal information is strictly prohibited and may be punishable by law.
1.8 Unlawful or illegal use will be reported to the proper authorities and may be punishable by law.
2.1 Any correspondence, communication either verbally, written or via email is confidential and the client agrees not to disclose to third parties.
2.2 All babysitting bookings must be made directly between you (the client) and RMB (the agency).
2.3 No bookings are to be made directly with the babysitter/nanny. Should this obligation be ignored the babysitter/nanny is legally obliged to inform the agency and the relevant fees will be charged to the client.
2.4 The client agrees there is a minimum 3 hour booking payable to the babysitter.
2.5 The client agrees to pay the babysitter directly at the end of the babysitting booking in cash.
2.6 The client agrees that RMB requires our candidates to be in an occupationally safe environment.
2.7 Where RMB (in its absolute discretion) believes that there is sufficient negative feedback or feedback is of a concerning nature regarding the client, then RMB will refrain from referring any babysitters or nannies.
2.8 The client agrees to pay petrol and parking fees if applicable.
2.9 Client will notify the agency immediately of any extension of any temporary placement and agrees further placement fees will apply.
2.10 Client agrees to notify the agency immediately if a nanny has been introduced via a third party (agency, another website, advert etc.). Failing to inform the agency will result in full placement fees if nanny has been employed by the client.
2.11 The agency who first introduces the nanny, via any mediums of communication will be due the placement fees.
2.11.1 The client must not disclose and agrees to keep in confidence at all times the identity of all candidates referred by RMB, along with the contents of any documents/emails forwarded on the candidate’s behalf. If the client discloses information about a candidate to any third parties (i.e. friend, family member or colleague) who acting on that information, subsequently employs/engages any employed or referred candidate, the client agrees to pay the applicable agency fee charged by RMB.
2.12 .Once the client offers employment to one of RMB nannies – the client understands a placement fee will apply.
2.13 Client agrees to enter into an employment contract with the Nanny and abide by all statutory obligations of employment.
2.14 Client agrees that they are the employer of the nanny – not the agency.
2.15 Clients are solely responsible for the following:
2.15.1 Abiding by all the statutory obligations for employing a nanny
2.15.2 Full time, casual or part time income tax payments
2.15.3 ACC payments
2.15.4 Kiwisaver if applicable.
2.16 Clients are responsible for the continued confidentiality of their login details – in an event of unauthorized use by a third party; your account may be deleted.
2.17 Clients agree to immediately notify RMB of any unauthorized use of their login or password.
2.18 Clients must ensure that they exit from their account at the end of each session on the RMB website.
2.19 The Client is solely responsible for ensuring that the Candidate is eligible to work in the client's country and for obtaining and paying for any relevant work permits/visas/immigration requirements that may be necessary and for arranging any medical examinations or investigations into the medical history and health or travel insurance where applicable.
3.1 Fees are payable in New Zealand Dollars.
3.2 All booking fees are non-refundable if the client cancels booking.
3.3 All booking fees are payable per day and, if any extension of a booking is made, daily agency fees will apply.
3.4 RMB holds the right not to dispatch a candidate if the agency fee has not been received via online booking or internet banking and in the agencies bank account within 24 hours of commencement date.
3.5 Nanny/temporary placement fees are to be paid prior to the nanny commencing work.Trial periods will be invoiced as per temporary nanny fees.
3.6 The invoice will be sent via email with payment due within 5 business days.
3.7 RMB holds the right to withhold start date of the nanny if the agency fee has not been paid. Overdue accounts will incur a penalty interest of 24% per annum and if referred to a collection agency additional costs will be incurred, which is the clients responsibility.
3.8 If the nanny’s employment has been extended then the appropriate charges will be invoiced.
3.9 Client agrees to inform agency if a permanent placement requires additional days or extended hours from initial request.
3.10 RMB Group reserves the right to increase our agency fees at any time.
4.1 If cancellation of the babysitter is made within 3 hours of start time, a minimum of 3 hours will be charged to the client and forwarded onto the babysitter.
4.2 If any wedding or event care packages are cancelled within 7 days of start date, then a 50% charge will occur.
4.3 RMB cannot be held responsible for cancellations or no-shows of a babysitter/nanny.
4.4 Overdue accounts will incur a penalty interest of 24% per annum and if referred to a collection agency additional costs will be incurred, which is the clients responsibility.
4.5 If the client cancels employment before start date, the agency will charge the client 50% of the invoiced agency fees, with a minimum of $400.
4.6 If the employee cancels employment before start date, then a full refund will be given, with the first option of RMB to find a suitable replacement.
4.7 If a temporary placement is cancelled within 24 hours of start date a total of 50% of total nanny wage is due to the nanny.
4.8 RMB reserves our rights to cancel immediately any babysitting or nanny services if RMB babysitter or RMB Nanny has been mistreated, working in an unsafe environment or is harmed in anyway.
For the following - Rockmybaby Group
5.1 Although RMB endeavors to find a babysitter on request, we cannot always guarantee this will be possible.
5.2 In the unfortunate circumstance where a babysitter cannot be found on the requested date/s, a full refund of the RMB agency fee will be given.
5.3 This full refund also applies if the booked babysitter cancels or no-shows to the booking and a second babysitter cannot be found.
5.4 The annual babysitting subscription - if a babysitter does not accept the booking, no refunds are given for this service.
5.5 Although RMB has high expectations of our candidates and we aim to provide you with exceptional candidates there is still no complete guarantee of reliability, honesty and character of the candidate provided by the agency. Any concerns, please contact us immediately.
5.6 The Guarantee for nanny placements will only be applicable to invoice settled within the 5 day payment period.
5.6.1 The Agency fees are non-refundable. Should the Candidate leave the employment within 60 days from commencing such employment the Agency will offer 1 replacement Candidate free of charge. The Agency shall provide the Client with up to 3 candidate profiles for free replacement. Such profiles will be selected based on the information originally provided in the client’s job request and will be provided within 2 months of notification. The agency accepts no liability and is not obliged to offer a Replacement or any refund if the Client finds the candidates unacceptable and does not want to engage any of the potential Candidates.
5.7 The guarantee does not apply if they employee has left the position due to unreasonable working conditions, change of location, change of job description, change of mind or if RMB believes the nanny has been mistreated in any way.
5.8 A placement is deemed satisfactory after 60 days .
5.9 No refunds will be given if a temporary placement has been reduced after start date.
6.1 By using the RMB Agency the client expressly authorizes RMB to collect and publish information about them as detailed in these terms and conditions and the client expressly waive any rights, whether in statute or at common law, to bring any legal action against RMB as a result of RMB's publication of such information, whether the client considers that information to be fair and accurate or not.
6.2 RMB acts as an agent for the client, not as an employer of the nanny or babysitter. Therefore the agency accepts no liability or responsibility for accident, injury, loss, damage or misconduct sustained by nanny or babysitter, clients or any other persons and by employing a nanny or booking a babysitter through RMB, the Client agrees to exclude the agency should any mishap occur.
6.3 RMB endeavors to validate the background of our nannies and babysitters. We cannot guarantee that all the information is correct. RMB Agency conducts thorough checks, conducts interviews, and ensures the nannies and babysitters hold or in the process of obtaining current first aid, police and working with children, blue cards.
6.4 The Client is responsible for ensuring that their home contents insurance includes cover for Employers and Public Liability insurance for domestic workers, including childcare.
6.5 RMB website does contain links to third party advertisements and links to third party sites. Access to any other Internet site linked to RMB website, is at the clients own risk. RMB accepts no responsibility for the accuracy or reliability of any information, opinions, or statements made in any third party advertisements or on any third party sites.
6.6 Any outside users from other countries can access this website – RMB makes no representation, the client expressly waive any rights whether in statute or at common law, to bring any legal action against RMB as a result of RMB's publication of content within this website. The clients are responsible for ensuring compliance with all laws where they are located.
7.1 RMB website uses Payment Express Solutions - our credit card payments are secure certified and compliant to the Payment Card Industry Data Security Standards (PCI DSS), as a level 1 processor; this includes quarterly scans of its systems and annual onsite audits by a Qualified Security Assessor (QSA). DPS PCI compliance validation can be found in VISA's Global List of PCI DSS Validated Service Providers.
7.2 All communication between both parties (Agency & Clients) shall remain confidential.
7.3 RMB requires the client to provide accurate details of their address, contact details and full name.
7.4 RMB will release account and other personal information only when the above release is appropriate for the function of the website, to comply with the law; enforcement of our terms and conditions; or protect the rights, property, or safety of RMB Group, our users or others. However you authorize your babysitter to tell a family member or friend where she/he will be, the expected return time and address of the babysitting booking. This is a simple safety measure for the babysitter.
8.1 RMB does not sell or rent the client’s personal information or identification to third parties.
8.2 RMB does employ other companies and individuals to develop, maintain and improve the website. These people have access to personal information stored within this website in relation to performing their work. This information is confidential and they may not use it for other purposes.
8.3 As RMB Group continues to develop our franchise business, there may be a change in ownership from Head Office to the new franchisee. When a changeover occurs, customer information will be one of the transferred assets.
8.4 RMB will release information to third parties when we believe this is appropriate to comply with the law, police or fraud investigations, to protect the rights of RMB Group, our IP, our users or others.
9.1 The Client is not and will not hold themselves out as an agent of RMB on any basis.
9.2 No warranty is given for suitability honesty and capability, character of any candidate.
9.3 We make no warranties or representations as to the quality, accuracy or completeness of the content on the site or the information otherwise provided by any member.
9.4 The client is fully responsible for employment and/or contracting arrangements with candidate and all or any legal responsibilities owed by them to the candidate including without limitation any employment obligation or contractual responsibilities. 9.5 The Client will hold RMB harmless against any claims arising out of any claims brought against it arising from the Client’s dealings with and treatment of the candidate howsoever arising.
9.6 While RMB uses reasonable endeavors to ensure that the site is available 24 hours a day, RMB does not make any representations or warranties that your access will be uninterrupted or error free. Access to the site may be suspended temporarily without notice in the case of system failure, webhosting errors, maintenance or repair or any reason beyond our control.
10.1 RMB prefers to resolve any disputes via mediation. Firstly contact your area office that the service was booked through.
10.2 If your local office fails to effectively respond or resolve the clients complaint – please contact Head office info@rockmybaby.co.nz with full details.
11.1 All content on RMB website – texts, graphics, images, HMTL codes and other material (collectively the “Material”) are protected by Australian and international copyright laws and remain the exclusive property of the Rockmybaby IP Ltd Company.
12.1 The Terms & Conditions shall be governed in accordance with the laws of the state of New Zealand and Users hereby submit to the non-exclusive jurisdiction of the Courts of that state.
12.2 RMB website, IP, Copyright is owned and registered by Rockmybaby Group, PO BOX 8720, Havelock North, New Zealand, 4157.
RMB Agency reserves the right to change our Terms & Conditions at any stage.
RMB users are required to tick a box agreeing to our Terms & Conditions when they register. On our families section there is also a link to the Terms & Conditions, there are also links to the Terms & Conditions throughout the Frequently Asked Questions page to ensure customers can find these easily.
If you have any questions or require further clarification regarding our Terms & Conditions, please contact your area office
1.1 The below Terms & Conditions are a legal binding agreement between you as the client and RMB as the agency. This is for Rockmybaby Group.
1.2 Completion of the following – registering on RMB website, completion of the Babysitter Request Form, Contract of Service Form (this form is completed on arrival of babysitter) or the Nanny Request form - is instant acceptance of the agency Terms & Conditions.
1.3 The word “RMB” refers to Rockmybaby Nanny & Babysitting Agency (Agency) and franchised areas.
1.4 The word “Client” refers to the person/family using RMB services.
1.5 The word "Candidates" refers to any person that RMB introduces to the client.
1.6 The Terms & Conditions are the terms of which RMB offers the client access to the services and use of the RMB website and agency. By registering with RMB the client agrees to abide by these Terms & Conditions. If the client does not agree to abide by these Terms & Conditions, then the client must refrain from using the RMB website.
1.7 Posting false, incomplete, inaccurate or illegal information is strictly prohibited and may be punishable by law.
1.8 Unlawful or illegal use will be reported to the proper authorities and may be punishable by law.
2.1 Any correspondence, communication either verbally, written or via email is confidential and the client agrees not to disclose to third parties.
2.2 All babysitting bookings must be made directly between you (the client) and RMB (the agency).
2.3 No bookings are to be made directly with the babysitter/nanny. Should this obligation be ignored the babysitter/nanny is legally obliged to inform the agency and the relevant fees will be charged to the client.
2.4 The client agrees there is a minimum 3 hour booking payable to the babysitter.
2.5 The client agrees to pay the babysitter directly at the end of the babysitting booking in cash.
2.6 The client agrees that RMB requires our candidates to be in an occupationally safe environment.
2.7 Where RMB (in its absolute discretion) believes that there is sufficient negative feedback or feedback is of a concerning nature regarding the client, then RMB will refrain from referring any babysitters or nannies.
2.8 The client agrees to pay petrol and parking fees if applicable.
2.9 Client will notify the agency immediately of any extension of any temporary placement and agrees further placement fees will apply.
2.10 Client agrees to notify the agency immediately if a nanny has been introduced via a third party (agency, another website, advert etc.). Failing to inform the agency will result in full placement fees if nanny has been employed by the client.
2.11 The agency who first introduces the nanny, via any mediums of communication will be due the placement fees.
2.11.1 The client must not disclose and agrees to keep in confidence at all times the identity of all candidates referred by RMB, along with the contents of any documents/emails forwarded on the candidate’s behalf. If the client discloses information about a candidate to any third parties (i.e. friend, family member or colleague) who acting on that information, subsequently employs/engages any employed or referred candidate, the client agrees to pay the applicable agency fee charged by RMB.
2.12 .Once the client offers employment to one of RMB nannies – the client understands a placement fee will apply.
2.13 Client agrees to enter into an employment contract with the Nanny and abide by all statutory obligations of employment.
2.14 Client agrees that they are the employer of the nanny – not the agency.
2.15 Clients are solely responsible for the following:
2.15.1 Abiding by all the statutory obligations for employing a nanny
2.15.2 Full time, casual or part time income tax payments
2.15.3 ACC payments
2.15.4 Kiwisaver if applicable.
2.16 Clients are responsible for the continued confidentiality of their login details – in an event of unauthorized use by a third party; your account may be deleted.
2.17 Clients agree to immediately notify RMB of any unauthorized use of their login or password.
2.18 Clients must ensure that they exit from their account at the end of each session on the RMB website.
2.19 The Client is solely responsible for ensuring that the Candidate is eligible to work in the client's country and for obtaining and paying for any relevant work permits/visas/immigration requirements that may be necessary and for arranging any medical examinations or investigations into the medical history and health or travel insurance where applicable.
3.1 Fees are payable in New Zealand Dollars.
3.2 All booking fees are non-refundable if the client cancels booking.
3.3 All booking fees are payable per day and, if any extension of a booking is made, daily agency fees will apply.
3.4 RMB holds the right not to dispatch a candidate if the agency fee has not been received via online booking or internet banking and in the agencies bank account within 24 hours of commencement date.
3.5 Nanny/temporary placement fees are to be paid prior to the nanny commencing work.Trial periods will be invoiced as per temporary nanny fees.
3.6 The invoice will be sent via email with payment due within 5 business days.
3.7 RMB holds the right to withhold start date of the nanny if the agency fee has not been paid. Overdue accounts will incur a penalty interest of 24% per annum and if referred to a collection agency additional costs will be incurred, which is the clients responsibility.
3.8 If the nanny’s employment has been extended then the appropriate charges will be invoiced.
3.9 Client agrees to inform agency if a permanent placement requires additional days or extended hours from initial request.
3.10 RMB Group reserves the right to increase our agency fees at any time.
4.1 If cancellation of the babysitter is made within 3 hours of start time, a minimum of 3 hours will be charged to the client and forwarded onto the babysitter.
4.2 If any wedding or event care packages are cancelled within 7 days of start date, then a 50% charge will occur.
4.3 RMB cannot be held responsible for cancellations or no-shows of a babysitter/nanny.
4.4 Overdue accounts will incur a penalty interest of 24% per annum and if referred to a collection agency additional costs will be incurred, which is the clients responsibility.
4.5 If the client cancels employment before start date, the agency will charge the client 50% of the invoiced agency fees, with a minimum of $400.
4.6 If the employee cancels employment before start date, then a full refund will be given, with the first option of RMB to find a suitable replacement.
4.7 If a temporary placement is cancelled within 24 hours of start date a total of 50% of total nanny wage is due to the nanny.
4.8 RMB reserves our rights to cancel immediately any babysitting or nanny services if RMB babysitter or RMB Nanny has been mistreated, working in an unsafe environment or is harmed in anyway.
For the following - Rockmybaby Group
5.1 Although RMB endeavors to find a babysitter on request, we cannot always guarantee this will be possible.
5.2 In the unfortunate circumstance where a babysitter cannot be found on the requested date/s, a full refund of the RMB agency fee will be given.
5.3 This full refund also applies if the booked babysitter cancels or no-shows to the booking and a second babysitter cannot be found.
5.4 The annual babysitting subscription - if a babysitter does not accept the booking, no refunds are given for this service.
5.5 Although RMB has high expectations of our candidates and we aim to provide you with exceptional candidates there is still no complete guarantee of reliability, honesty and character of the candidate provided by the agency. Any concerns, please contact us immediately.
5.6 The Guarantee for nanny placements will only be applicable to invoice settled within the 5 day payment period.
5.6.1 The Agency fees are non-refundable. Should the Candidate leave the employment within 60 days from commencing such employment the Agency will offer 1 replacement Candidate free of charge. The Agency shall provide the Client with up to 3 candidate profiles for free replacement. Such profiles will be selected based on the information originally provided in the client’s job request and will be provided within 2 months of notification. The agency accepts no liability and is not obliged to offer a Replacement or any refund if the Client finds the candidates unacceptable and does not want to engage any of the potential Candidates.
5.7 The guarantee does not apply if they employee has left the position due to unreasonable working conditions, change of location, change of job description, change of mind or if RMB believes the nanny has been mistreated in any way.
5.8 A placement is deemed satisfactory after 60 days .
5.9 No refunds will be given if a temporary placement has been reduced after start date.
6.1 By using the RMB Agency the client expressly authorizes RMB to collect and publish information about them as detailed in these terms and conditions and the client expressly waive any rights, whether in statute or at common law, to bring any legal action against RMB as a result of RMB's publication of such information, whether the client considers that information to be fair and accurate or not.
6.2 RMB acts as an agent for the client, not as an employer of the nanny or babysitter. Therefore the agency accepts no liability or responsibility for accident, injury, loss, damage or misconduct sustained by nanny or babysitter, clients or any other persons and by employing a nanny or booking a babysitter through RMB, the Client agrees to exclude the agency should any mishap occur.
6.3 RMB endeavors to validate the background of our nannies and babysitters. We cannot guarantee that all the information is correct. RMB Agency conducts thorough checks, conducts interviews, and ensures the nannies and babysitters hold or in the process of obtaining current first aid, police and working with children, blue cards.
6.4 The Client is responsible for ensuring that their home contents insurance includes cover for Employers and Public Liability insurance for domestic workers, including childcare.
6.5 RMB website does contain links to third party advertisements and links to third party sites. Access to any other Internet site linked to RMB website, is at the clients own risk. RMB accepts no responsibility for the accuracy or reliability of any information, opinions, or statements made in any third party advertisements or on any third party sites.
6.6 Any outside users from other countries can access this website – RMB makes no representation, the client expressly waive any rights whether in statute or at common law, to bring any legal action against RMB as a result of RMB's publication of content within this website. The clients are responsible for ensuring compliance with all laws where they are located.
7.1 RMB website uses Payment Express Solutions - our credit card payments are secure certified and compliant to the Payment Card Industry Data Security Standards (PCI DSS), as a level 1 processor; this includes quarterly scans of its systems and annual onsite audits by a Qualified Security Assessor (QSA). DPS PCI compliance validation can be found in VISA's Global List of PCI DSS Validated Service Providers.
7.2 All communication between both parties (Agency & Clients) shall remain confidential.
7.3 RMB requires the client to provide accurate details of their address, contact details and full name.
7.4 RMB will release account and other personal information only when the above release is appropriate for the function of the website, to comply with the law; enforcement of our terms and conditions; or protect the rights, property, or safety of RMB Group, our users or others. However you authorize your babysitter to tell a family member or friend where she/he will be, the expected return time and address of the babysitting booking. This is a simple safety measure for the babysitter.
8.1 RMB does not sell or rent the client’s personal information or identification to third parties.
8.2 RMB does employ other companies and individuals to develop, maintain and improve the website. These people have access to personal information stored within this website in relation to performing their work. This information is confidential and they may not use it for other purposes.
8.3 As RMB Group continues to develop our franchise business, there may be a change in ownership from Head Office to the new franchisee. When a changeover occurs, customer information will be one of the transferred assets.
8.4 RMB will release information to third parties when we believe this is appropriate to comply with the law, police or fraud investigations, to protect the rights of RMB Group, our IP, our users or others.
9.1 The Client is not and will not hold themselves out as an agent of RMB on any basis.
9.2 No warranty is given for suitability honesty and capability, character of any candidate.
9.3 We make no warranties or representations as to the quality, accuracy or completeness of the content on the site or the information otherwise provided by any member.
9.4 The client is fully responsible for employment and/or contracting arrangements with candidate and all or any legal responsibilities owed by them to the candidate including without limitation any employment obligation or contractual responsibilities. 9.5 The Client will hold RMB harmless against any claims arising out of any claims brought against it arising from the Client’s dealings with and treatment of the candidate howsoever arising.
9.6 While RMB uses reasonable endeavors to ensure that the site is available 24 hours a day, RMB does not make any representations or warranties that your access will be uninterrupted or error free. Access to the site may be suspended temporarily without notice in the case of system failure, webhosting errors, maintenance or repair or any reason beyond our control.
10.1 RMB prefers to resolve any disputes via mediation. Firstly contact your area office that the service was booked through.
10.2 If your local office fails to effectively respond or resolve the clients complaint – please contact Head office info@rockmybaby.co.nz with full details.
11.1 All content on RMB website – texts, graphics, images, HMTL codes and other material (collectively the “Material”) are protected by Australian and international copyright laws and remain the exclusive property of the Rockmybaby IP Ltd Company.
12.1 The Terms & Conditions shall be governed in accordance with the laws of the state of New Zealand and Users hereby submit to the non-exclusive jurisdiction of the Courts of that state.
12.2 RMB website, IP, Copyright is owned and registered by Rockmybaby Group, PO BOX 8720, Havelock North, New Zealand, 4157.
RMB Agency reserves the right to change our Terms & Conditions at any stage.